Terms and Conditions

RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, collected, sent or presented by a third web page and in such case they would be subject to their own Terms and Conditions. In some cases, to purchase a product, registration by the user will be necessary, with the entry of reliable personal data and definition of a password.

The user can choose and change the password for his account administration access at any time, in case he has registered and that it is necessary for the purchase of any of our products. https://metalgas.com.do does not assume responsibility in the event that said key is delivered to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases verification via email may be required.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

LICENSE

Through its website, Metalgas grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

PURPOSE OF OUR POLICIES

All of our policies have the main objective of achieving your satisfaction by providing you with fast, comfortable and safe browsing. At the same time, we seek to have our rules and procedures clear so that all people who access our page are aware of the rules of the page, the scope of our products and services, and the benefits we offer you.

This policy applies to all people who access our portal, taking into account that we only make deliveries, changes, returns and repairs in the Dominican Republic. So although it is possible to buy from another country, our services are limited to the Dominican Republic.

Our desire is to serve you with the highest possible quality.

PROPERTY

You cannot declare intellectual or exclusive property to any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

PURCHASE POLICIES

All users will be able to buy the same variety of products that we have available on our website.

All users will be able to buy all the products and services that are available on the website.

The total amount of the purchase cannot be divided into several payments.

Only one credit card can be processed once per purchase. If your credit card has been declined, you can make your purchase using a different card or another form of payment.

When making purchases, you must do so with a card in your name. Purchases made with third-party credit cards are not allowed.

We reserve the right to refuse or restrict any request without obligation to specify or explain our reasons. In doing so, we notify the client via email.

Purchases can only be made on our website through the payment methods authorized below.

PAYMENT METHODS

We authorize the following forms of payment within our website:

Credit and debit cards processed by Azul: Visa, Master Card, American Express and Discover.

Tpay Net.

Deposit or bank transfer.

Metalgas.com.do gift certificate (“Gift Card”).

All these forms of payment require verification and authorization, so once the order has been authorized we will send you an email confirming that your order has been approved, and it is at that moment that the delivery process begins.

At the end of your purchase, you will be able to see the ITBIS and shipping costs, which are detailed and added to the total of your purchase at the time of making your payment.

REFUND AND WARRANTY POLICY

In the case of products that are non-tangible irrevocable merchandise, we do not issue refunds after the product is shipped, you have the responsibility to understand before purchasing. We ask you to read carefully before you buy it. We only make exceptions to this rule when the description does not fit the product. There are some products that may have a guarantee and the possibility of a refund, but this will be specified when purchasing the product. In such cases, the guarantee will only cover factory defects and will only become effective when the product has been used correctly. The guarantee does not cover breakdowns or damage caused by improper use. The terms of the guarantee are associated with manufacturing and operation failures under normal conditions of the products and these terms will only become effective if the equipment has been used correctly. This includes:

– According to the technical specifications indicated for each product.

– Under environmental conditions in accordance with the specifications indicated by the manufacturer.

– In specific use for the function with which it was designed from the factory.

– Under electrical operating conditions in accordance with the specifications and tolerances indicated.

You have the option of extending a product's warranty by purchasing an "extended warranty." You can purchase it on the product page.

Gift certificates (“Gift cards”)

Gift certificates may be purchased and redeemed exclusively at metalgas.com.do; they will not be exchanged for cash and are only valid to apply their value in a purchase within metalgas.com.do.

Registration and login are required in order to use gift certificates. All the information related to them will be inside the client panel.

You can use part of the value of the gift certificate or its entirety at the time of finalizing your order, as long as you are logged in.

Our gift certificates do not have an expiration date, so you can use them whenever you want, always within www.metalgas.com.do

ANTI-FRAUD CHECK

The customer's purchase may be deferred for anti-fraud checking. It can also be suspended for a longer time for a more rigorous investigation, to prevent fraudulent transactions.

PRIVACY

This https://metalgas.com.do guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring a validation of the orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected at the time of creating your account.

Metalgas reserves the right to change or modify these terms without prior notice.

NEWS BULLETIN

By subscribing to our newsletter you are giving your consent for us to send you emails with specials and different promotions.

You can cancel the subscription to our newsletter at any time and our emails will automatically stop receiving.

Your email will only be used for the purposes described above, it will not be sold or transferred to third parties or used for purposes other than those to which you have voluntarily accessed.

SPECIALS, COUPONS AND PROMOTIONS

The specials, coupons and promotions are for a limited time and may be modified at any time. They are only applicable within our website metalgas.com.do and will not be valid to be exchanged for cash.

At all times we will comply with the conditions of each special, coupon and promotion, and they will always be published so that you can know them before using a special, coupon or promotion.

Our specials, coupons and promotions are subject to the existence of our products, so if we have exhausted the existence, we will not be able to apply the promotions.

To apply coupons you must be registered and have logged in on our page.

metalgas.com.do will send its specials, coupons and promotions through the newsletter, and its social networks, only if you authorize it. You can cancel your subscription to the newsletter and stop following us on social networks at any time.

PRODUCTS, INACCURACIES AND THEIR AVAILABILITY

Although we always try to keep a wide range of products available and in large quantities, some products may be out of stock. If this happens after starting the purchase process, we will notify you via email. Remember that you can always send us an email to metalgas@metalgas.net and we will keep you informed about when we will have availability of your desired products.

Occasionally there may be information on our website that contains typographical errors, inaccuracies, omissions or out-of-date information that relates to the availability, price, photographs or descriptions of the equipment. metalgas.com.do reserves the right to correct any errors, inaccuracies or omissions and to make changes to the information and photos at any time and without prior notice.

ACCEPTANCE OF THE TERMS AND CONDITIONS

If you do not agree with our policies, users have the right not to use our products and services, refraining from providing their personal information and raising commercial requirements.

CONTACT

You can contact us during customer service hours (Monday through Friday from 9 am to 8 pm and Saturdays from 9 am to 12 noon) by calling 809-541-0404, through our live chat, contact form or by writing to us an email to metalgas@metalgas.net We will answer you as soon as possible. Also remember that you can access our help center at any time to learn more about us.

If it is outside customer service hours, you can contact us by filling out our contact form or by writing an email to metalgas@metalgas.net. We will answer you as soon as possible. Also remember that you can access our help center at any time to learn more about us.