Terms and Conditions

These terms were updated on April 17, 2025.

  1. General information and acceptance

Access to and use of this website, as well as the purchase of products and services offered, implies full and unreserved acceptance of these Terms and Conditions. If you do not agree with any part of these terms, we recommend that you do not use our website.

  1. User registration

To make purchases on our site, you must register by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

  1. Purchase conditions
  • All purchases are subject to product availability and validation of the information provided.
  • We reserve the right to refuse or cancel orders that do not meet our safety or availability criteria.
  • Purchases must be made by persons of legal age and with the legal capacity to enter into a contract.
  1. Payment methods

We accept the following forms of payment:

  • Credit and debit cards (Visa, MasterCard, Discover).
  • Payment link with blue.
  • Deposit or bank transfer.

All payments are subject to verification and authorization. Once payment is approved, we will begin the delivery process.

  1. Shipping Policies

We deliver only within the Dominican Republic. Shipping costs and applicable VAT will be detailed at checkout.

  1. Warranties and returns
  • Some products may have a limited warranty, which covers only manufacturing defects and is subject to the conditions specified at the time of purchase.
  • Returns and refunds are not accepted for intangible or personalized products unless otherwise stated.
  • Warranties do not cover damage caused by misuse or conditions not specified by the manufacturer.
  1. Intellectual property

All content on this website, including text, images, logos, and software, is the property of Metalgas or its suppliers and is protected by intellectual property laws. Reproduction, distribution, or modification without prior authorization is prohibited.

  1. Data privacy

In compliance with Law No. 172-13, we guarantee the protection of the personal data provided by our users. The information collected will be used only for the specified purposes and will not be shared with third parties without consent, unless required by law.

  1. Fraud prevention

We reserve the right to conduct additional checks to prevent fraudulent transactions. This may include requesting additional information or temporarily suspending orders for review.

  1. Promotions and coupons
  • Promotions, coupons, and special offers are limited in duration and subject to availability.
  • They are not redeemable for cash and are only valid for purchases made at metalgas.com.do.
  • To apply coupons, the user must be registered and logged in to the site.
  1. Product availability

All our products are subject to actual availability. Although we frequently update our inventory, it may happen that when making a purchase online, the equipment is not available due to delays in the update system.
In these cases, we will contact the customer to offer options such as:

  • Wait for the equipment to be replenished.
  • Choose an alternative product.
  • Request the corresponding refund.

We also offer the option of purchase equipment that is in transit to our warehouse, thus allowing you to reserve the product in advance.
By choosing this option, the client accepts the estimated arrival date, understanding that it is subject to change due to situations beyond our control, such as customs processes or logistical delays.

  1. Contact

For any questions or assistance, you can contact us during customer service hours (Monday to Friday from 9 am to 6 pm and Saturdays from 9 am to 1 pm) by calling 809-530-8054, or by writing us an email to the address metalgas@metalgas.com.do.